Domestic Shipping:
Shipping available to United States only. Most orders ship within 1-7 business days, excluding holidays. If you do not receive an order confirmation email within 1 week of placing your order, please feel free to contact us for a status update. Please note that USPS and UPS experience delays with delivery during the holiday season. You will receive a shipping notification with tracking information once your order leaves our studio. 

Why hasn’t my package arrived yet?
If you are waiting for a package in transit, it may arrive later than expected when USPS and UPS are experiencing higher-than-normal package volume. If your tracking information is showing that a label has been printed, your order has been packed and is awaiting it’s next scan. Please understand that these delays are completely out of our control.

Why won’t my tracking information update?
Because of the overwhelming amount of packages at shipping facilities, it is taking longer to get every package scanned at each point in the transit process. Feel free to reach out to us but also please feel free to reach out directly to the carrier if you are having an issue with your tracking information. We do not have any additional information other than what is provided via the tracking information. However, we will do our best to assist if your order is experiencing delays.

Due to the nature of our products (candles, wax melts, car diffusers, matches), cannot be returned or refunded. We carefully inspect all of our products before they are shipped; however, we will replace or refund products damaged during shipment if photo or video proof of damage is submitted to us within 7 days of delivery.

If you have received the wrong product or are missing a product in your order, please let us know within 7 days of your order being delivered.

You may return your unused wax warmer or wick trimmer for a full refund of your purchase price, less shipping and handling, within 7 days of delivery if you change your mind. The customer is responsible for paying return shipping charges. If the item is broken upon receipt to our studio the refund will not be issued as the item was previously delivered to the customer undamaged.

Please contact us for our return address. We will provide you a refund once we have received your undamaged item. 

We currently do not accept exchanges. Thank you for your understanding. Damaged items will only be accepted for an exchange. In order to qualify for an exchange, you must contact us with photos or videos showing the damage. Once approved, we will arrange an exchange. Keep in mind, we will only exchange for the same product you purchased.